Politique d’expédition
Order processing
All DeadAssTees products are made specifically for your order.
Orders normally require 2–5 business days for production before they are shipped. Production time is separate from shipping transit time.
Business days do not include weekends or statutory holidays.
Shipping times
After production is complete, standard shipping within Canada is estimated to take 3–12 business days.
The estimated total delivery time is therefore approximately 5–17 business days from the date the order is placed.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, address issues, and other circumstances outside our control may affect delivery times.
Shipping rates
Available shipping methods and rates are displayed at checkout based on the delivery address and order value.
We offer free standard shipping within Canada on qualifying orders of $75 CAD or more.
The free-shipping minimum is calculated using the cart subtotal after discounts and before taxes.
Free shipping uses the same standard delivery service and delivery time as paid standard shipping. It is not an expedited shipping service.
Order tracking
When your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact us immediately if you notice an address error. Shipping addresses can usually be corrected while an order is still being fulfilled, but they cannot be changed after the order has shipped.
If an order is returned because the address was incorrect or incomplete, or because the package was unclaimed, the customer may be responsible for the cost of reshipping the order.
Delayed or missing packages
If your package has not arrived by the end of the estimated delivery period:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check with household members, neighbours, the building concierge, or the local carrier.
- Contact us through our Contact page with your order number.
We will review the shipment and assist with an eligible carrier or fulfillment claim.
Packages marked delivered
If tracking shows that a package was delivered but you cannot locate it, contact the carrier and check around the delivery location first.
Please also contact us with your order number. We will assist with the investigation, but a replacement or refund cannot be guaranteed when carrier tracking confirms delivery.
Damaged, defective, or incorrect products
Shipping-related damage, incorrect products, misprints, and manufacturing defects are covered separately under our Return and Refund Policy.
Contact
For shipping questions, contact us through the Contact page on DeadAssTees.com and include your order number.